Key Features of WBRTPS:
- Guaranteed Services: Citizens are entitled to receive specific public services within a stipulated timeframe.
- Designated Officers: Each service has designated officers responsible for delivering the service promptly.
- Timeframe for Services: The act specifies the maximum time within which a service must be delivered.
- Grievance Redressal: Citizens can file appeals and complaints if services are delayed or denied.
- Penalties for Non-Compliance: Officers failing to deliver services within the stipulated time may face penalties.
Examples of Services Covered:
- Issuance of Birth and Death Certificates
- Trade Licenses
- Land Records and Mutation
- Pension Approvals
- Building Plan Sanctions
